TRAINING PERSONALITY DEVELOPMENT FOR SECRETARY
Training Management Skills
Training Administrative Support
Personality Development for Secretary
Management Skills
administrative support
Latar Belakang Program
An efficient and effective office secretary builds good image of an organization and proves to be an asset to his/her supervisor. Information technology has brought about a paradigm shift in office working and the skills required by office secretaries. Decision makers are overloaded by information and data so they need skillfully trained to stream line the flow of information. The more skills they have, the more time their organizational heads will save and the organization as a whole will become more effective and professional.
During the workshop, the participants will review and discuss which kind of duties and skills they are responsible for and which standards should be achieved in performing a variety of office tasks.
Obyektif
This program provides insight and increased knowledge to staff in accordance with the application of professional competence in their fields, and a clear understanding of the skills, behaviors and attitudes required of the staff. After completing this practical program, participants will be able to:
* understand how her role as Secretary contributes to organizational success
* build an effective work team
* plan and coordinate workflow and productivity
* interact with people in ways which reinforce positive working relationships
* show concern for excellence
* manage personal emotions and stress
* manage conflict, difficult situations and people with ease
* deliver presentations to small groups for maximum effect
PROGRAM CONTENTS
Day 1
1. Personal Management Skills
+ Find your place in the management team
+ Identifying your core competencies
+ Matching business goals with administrative
support
2. Developing a Professional Image
+ Characteristics of a professional
+ Improving your credibility
+ Developing confidence and esteem
3. Communications Skills
+ Communicating effectively
+ Active Listening skills
+ Giving and getting instructions
+ Tact and diplomacy
4. Interpersonal Skills
+ Working relationships and team dynamics
+ Managing verbal and non-verbal behavior
+ Managing your emotions
+ Building mutual respect and trust with others
Day 2
1. Partnering with Your Boss and Office Team
+ How to Deal with Your Boss and Other Team
+ Get-And-Keep Your Boss Organized
+ Working Out Problems with Your Boss
2. Dealing with Difficult People
+ Recognize, Develop and Refine Certain Personal
Characteristics
+ Learn how to tackle conflict, complains, Dealing
with Negativity and De-motivation and or Conflict
at the Workplace with Agility and Professionalism
+ How to Cope with Different Personality Types
3. Planning and Scheduling
+ Planning and Setting objectives
+ Key steps of solving problems
+ Setting Priorities and goals
+ Urgency/Importance dilemma
4. Conflict Resolution
+ Resolve conflict in a professional manner
+ Coping with Stress
+ Dealing with difficult people
Metode Pelatihan
As well as providing a theoretical grounding, the workshop will also give the participants the opportunity to utilize and practice their developing skills and competencies through activities and discussions
JADWAL PELATIHAN MATARAMTRAINING.COM TAHUN 2024 :
Batch 1 : 23 – 24 Januari 2024
Batch 2 : 7 – 8 Februari 2024
Batch 3 : 6 – 7 Maret 2024
Batch 4 : 23 – 24 April 2024
Batch 5 : 7 – 8 Mei 2024 || 21 – 22 Mei 2024
Batch 6 : 11 – 12 Juni 2024
Batch 7 : 17 – 18 Juli 2024
Batch 8 : 21 – 22 Agustus 2024
Batch 9 : 18 – 19 September 2024
Batch 10 : 8 – 9 Oktober 2024 || 22 – 23 Oktober 2024
Batch 11 : 5 – 6 November 2024 || 19 – 20 November 2024
Batch 12 : 10 – 11 Desember 2024
